Refund and Return Policy
How refunds and returns work for SOLE U Shop merchandise orders.
1. General
Collection merchandise is often limited-edition. Returns are evaluated case by case according to order status and product type.
Pre-order items follow the shipping and cancellation windows stated on the product page.
2. Damaged or incorrect items
If an item arrives damaged or incorrect, contact us promptly with your order number and photos so we can arrange a remedy.
3. Refunds
Approved refunds are processed by the shop team. Method and timing depend on the original payment method and banking turnaround.
Unpaid orders that expire or are cancelled before payment do not require a refund.