FAQ
Common questions about ordering, payment, shipping, and pickup.
How do I pay?
At checkout you can pay with PromptPay QR or bank transfer. Upload your payment slip so our team can verify it.
Unpaid orders expire after the payment timeout and reserved stock is released.
Delivery or venue pickup?
Each collection may offer delivery, venue pickup, or both. Available options appear at checkout for that event.
Pickup details (location and time window) are shown on the collection and order pages when pickup is selected.
When will my order ship?
In-stock items ship after payment is confirmed and the order is processed. Pre-order items follow the ship date shown on the product page.
You will receive order status updates by email as the order moves through fulfillment.
What is a pre-order?
Pre-order merchandise is produced or allocated after the sale window. Shipping starts on or after the date listed on the product.
Cancellation rules for pre-orders follow the sale window and our refund policy.
How do I get help with an order?
Check My account → Orders for status and payment instructions. For further help, use the contact details in the shop footer.